Refund Policy

1. Scope

This policy covers paid subscriptions to the Mintants Advisory Platform (the "Advisory Platform" or "Advisory Tool") — the white-labelled web application provided to RA/RIA subscribers for KYC onboarding, client management, research-call tracking, and related workflows. It does not cover custom development, consulting, or other engagements, which are governed by their own agreements.

2. Subscriptions and billing

The Advisory Platform is offered on a recurring subscription basis (monthly or annual, as selected at sign-up). Fees are billed in advance at the start of each billing period and, unless stated otherwise, are exclusive of applicable taxes such as GST.

By subscribing, you authorize us to charge the applicable fee automatically at the start of each renewal period until you cancel.

3. Free trial or evaluation period

Where a free trial or evaluation period is offered, you may explore the platform at no cost during that period. If you do not cancel before the trial ends, your subscription converts to a paid plan and the applicable fee is charged. We recommend evaluating the platform fully during the trial, as this is the intended point to assess suitability.

4. Refund eligibility

New monthly subscriptions: If you are dissatisfied, you may request a refund within 7 days of your first payment for a monthly plan, provided the platform has not been materially used to onboard clients or distribute research calls. Approved refunds are for the current billing period only.

New annual subscriptions: You may request a pro-rata or full refund within 14 days of your first annual payment, subject to the same limited-use condition above. After 14 days, annual plans are non-refundable for the remainder of the term but remain active until the paid period ends.

Refunds are assessed in good faith. We may decline a refund where there is evidence of substantial use of the platform, abuse of the refund process, or breach of our Terms & Conditions.

5. Non-refundable charges

Renewal payments for periods already begun are non-refundable; instead, cancellation stops future renewals.

One-time setup, onboarding, white-labelling, data-migration, or custom-configuration fees are non-refundable once the work has commenced.

Fees for periods during which the platform was available are non-refundable even if you did not actively use it. Third-party charges (for example, payment-gateway fees, KYC/verification API costs, or SMS/email delivery) are non-refundable once incurred.

6. Cancellation

You may cancel your subscription at any time from your account settings or by contacting us. Cancellation stops future renewals; your access continues until the end of the current paid period, after which billing ceases. Cancellation alone does not trigger a refund of the current period unless you also qualify under Section 4.

7. Service interruptions

If the Advisory Platform is unavailable for a prolonged period due to a fault attributable to us and not resolved within a reasonable time, you may be eligible for a pro-rata credit or refund for the affected period, at our discretion. This does not apply to scheduled maintenance, force-majeure events, or outages caused by third-party services or your own systems.

8. Regulatory suspension

Because the Advisory Platform may only be used by validly SEBI-registered RA/RIA subscribers, fees paid for a period during which your registration lapses, is suspended, or is cancelled are non-refundable. It is your responsibility to maintain active registration for the duration of your subscription.

9. How to request a refund

To request a refund, contact us at hello@mintants.in from the email associated with your account, stating your account details and the reason for the request. Approved refunds are processed to the original payment method within 7–14 business days, subject to your bank or payment provider's timelines.

10. Changes to this policy

We may update this Refund Policy from time to time. Changes take effect when posted on this page, and the "last updated" date will be revised accordingly. The policy in effect at the time of your payment applies to that payment.

11. Contact us

If you have any questions about this Refund Policy, please contact us at hello@mintants.in.